Illinois Ombudsman - Illinois Ombudsperson
An Ombudsman or Ombudsperson is a designated neutral facilitator who provides confidential and impartial assistance in resolving grievances and disputes. An Ombudsman investigates complaints, reports findings, and mediates fair settlements between individuals, group of individuals; and institutions or organizations. Also, the Illinois Ombudsman may serve as an organizational ambassador. The Organizational Ombudsman helps to identify potential areas of conflict, wrongdoing, administrative abuse and provides information on individual and customer rights.
Illinois Ombudsman Services provides an opportunity for informal discussion of problems and complaints outside formal channels. The Illinois Ombudsman listens, discusses, answers questions, provides information, and identifies options and strategies for resolving a conflict situation. As a neutral and confidential moderator, the Illinois Ombudsman serves as a dispute resolution advocate and peacekeeper diplomat.
Illinois Ombudspersons are employed or work as independent consultants in many Illinois corporations, Illinois non-profits, Illinois state and Illinois government agencies. The Organizational Ombudsman has a good working knowledge and experience in their expertise field or industry. The Illinois ombudsman is trained in dispute resolution and understands how to resolve situations before that become harmful confrontations.
Organizations hire Illinois Ombudsman to improve productivity and working relationships.
- Corporate and Organizational Illinois Ombudsman serves as a voice-giving mechanism for employees and managers; and as a good-will ambassador to customers and vendors.
- In educational organizations, the Illinois Ombudsman acts a dispute buffer between faculty, staff, and management providing policy and ethics information.
- In non-profit organizations, the Illinois Ombudsman protects against abuse, bias, and other improper treatment or unfairness.
- In governmental agencies, the Illinois Ombudsman oversees the interests of the citizens and the investigation of complaints of improper government activity.
- In healthcare, the Illinois Ombudsman works in community and client services; and administration of patient rights and complaint resolution.
Please use the Illinois Ombudsman Directory to find an Illinois Ombudsperson for your organization to provide good-will to clients, staff, employees and customers.